Refund and Returns Policy

refund and returns policy

Faulty item delivered:

Providing customers with quality products is what we strive for,so if by any means you received a faulty product you should contact us so we can fix it!

Send an massage at whats app:

to +60136084704 with the issue as soon as you receive the item(5-day window since delivery)

Take pictures of the product and the box you received, and please make sure the damage is visible.
Send us the pictures or videos together with your order number.
Damaged package during the delivery does not apply for a refund.

Product not delivered:

Refunds are made after 40 business days have passed since your order shipping date and there was no delivery.
We are not responsible for incorrect shipping information provided by you upon purchase.
If the item has been sent back to the origin because the customer did not pick up the item from the carrier refunds do not apply.

Damaged while using:

We are not responsible for any damage caused to the product due to incorrect use.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lorixo.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@lorixo.com .

Shipping returns

To return your product, you should contact us,please send message to +60136084704 at whats app.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.